Introduction

"New Release Biz Holdings (Private) Limited " is committed to your satisfaction. If you have purchased digital/hard goods/subscription from New Release Biz Holdings (Private) Limited and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 15 days of the original purchase date.

Refunds of Hard Goods:

To be eligible for return and refund, the following steps must be taken:

1. Refund must be requested in writing by contacting support@newrelease.biz
2. Request of refund must be made within 30 days of the original purchase date
3. Hard goods must be returned to New Release Biz Holdings (Private) Limited immediately, according to the instructions you will receive once contacting support@newrelease.biz as directed in step 1.
4. The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in New Release Biz Holdings (Private) Limited sole, reasonable discretion.

 

Non-returnable Items:

The following items are non-returnable as stated at the time of purchase on https://newrelease.biz

1. Items which are not with the original package
2. Items which are with any damage
3. Items which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over
4. Items which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

 

Refunds of Digital/Subscription Based Goods:

To be eligible for a refund on any digital/subscription-based goods, the following steps must be taken:

1. Refund must be requested in writing by contacting support@newrelease.biz
2. Request of refund must be made within 15 days of the original purchase date

New Release Biz Holdings (Private) Limited is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact New Release Biz Holdings (Private) Limited at support@newrelease.biz for any questions related to our policy, or simply to let us know how we can help. 

 

New Release Biz Holdings (Private) Limited

504/8 Temple Road, Kithulhena , Mattegoda

Western Province, Sri Lanka 10240

support@newrelease.biz

+94114358388

https://newrelease.biz